This Privacy Policy describes how WYZMINDZ SOLUTION PVT.  LTD. collects, uses, processes, and shares information in connection with your use of the Vahan C2C APP a product designed to facilitate call triggering on Android phones for internal business operations, specifically for our Customer Relationship Management (CRM) system.

Your privacy is paramount to us. We are committed to protecting the personal information you share with us and being transparent about how we use it.

1. Information We Collect

We collect information to provide and improve our services, and to ensure the proper functioning of the Vahan C2C APP. The types of information we collect include:

A. Information You Provide Directly

  • Account Information: When you set up the App, you will provide a dealer phone number and a password. This information is essential for authentication and to link your device with our CRM system for call triggering purposes.
  • Support Information: If you contact our customer support, we may collect information related to your inquiry, such as your contact details and the nature of your issue.

B. Information Collected Automatically

  • Device Information: We may collect information about the device you use to access the App, including the device model, operating system version, unique device identifiers (e.g., IMEI, Android ID), mobile network information, and other technical data. This helps us ensure compatibility and optimize performance.

    App Usage Data: We collect information about how you use the App, such as:
  1. Call Triggering Logs: Records of when calls are triggered through the App, including the source (CRM), target number, and outcome (e.g., call initiated). We do NOT record call content. ow you use the App, such as:
  2. Interaction Data: Information about your interactions with the App’s features and settings.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

  • To Provide and Operate the App:
  1. To authenticate your access to the App using the dealer phone number and password.
  2. To enable the core functionality of triggering calls on your Android phone when initiated from CRM system.
  3. To ensure the seamless and efficient operation of the call triggering mechanism.
  • To Maintain and Improve Our Services:
  1. To monitor the performance and stability of the App.
  2. To identify and fix technical issues, bugs, and errors.
  3. To understand usage patterns to enhance and optimize the App’s features and user experience.
  • For Security and Fraud Prevention:
  1. To protect the integrity and security of our systems and data.
  2. To detect and prevent fraudulent or unauthorized activity.
  • To Communicate with You:
  1. To provide essential service-related notifications and updates.
  2. To respond to your support inquiries.

3. How We Share Your Information

We are committed to keeping your personal information confidential. We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

  • Within Wyzmindz Company: Your information may be shared with relevant internal departments and personnel within Wyzmindz who require access to it for the purposes outlined in this Privacy Policy (e.g., IT support, development team, CRM administrators).
  • With Service Providers: We may engage trusted third-party service providers who assist us in operating, maintaining, and improving the App and our overall business operations (e.g., cloud hosting providers, analytics services). These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

4. Data Security

We implement a variety of security measures to protect the integrity and confidentiality of your personal information, both during transmission and once we receive it. These measures include:

  • Encryption: Using industry-standard encryption protocols (e.g., SSL/TLS) for data in transit.
  • Access Controls: Restricting access to personal information to authorized personnel only on a need-to-know basis.
  • Secure Servers: Storing data on secure servers with robust security protocols.
  • Regular Security Audits: Conducting periodic security assessments and vulnerability scans.
  • Password Protection: Requiring strong, unique passwords for access to the App and internal systems.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of the App, to comply with our legal obligations, resolve disputes, and enforce our agreements.
When your account is terminated or the information is no longer needed, we will securely delete or anonymize your data.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request correction of inaccurate or incomplete personal information.
  • Erasure (Right to Be Forgotten): Request the deletion of your personal information, subject to certain legal exceptions.
  • Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: Request that we transfer your personal information to another organization or directly to you, where technically feasible.
  • Object to Processing: Object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws.

7. Children’s Privacy

The Vahan C2C APP  is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Wyzmindz Solution Pvt. Ltd 
Email: support.crm@wyzmindz.com
Phone: 9776204181